Ronald McDonald House Charities of Central New York is a association or organization in Homer, NY. Open: Mon–Sun 8:30 AM – 9:00 PM. Phone: (315) 476-1027. Address: 1100 E Genesee St, Syracuse, NY 13210. Average rating is 4.7 stars from 89 reviews. Website: http://www.rmhcny.org/.
Ronald McDonald House Charities of Central New York
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Exterior view of Ronald McDonald House in Central New York. — Ronald McDonald House Charities of Central New York
4.7 89 reviews Today 8:30 AM – 9:00 PM

Home Away From Home When It Matters Most

Lodging, meals, and family support for Central New York families with hospitalized children.

About Us

When a child is admitted to a Syracuse-area hospital, the last thing a parent should worry about is where to sleep. Ronald McDonald House Charities of Central New York, located at 1100 E Genesee St just minutes from Upstate Medical University and other area hospitals, exists to close that gap. Since earning a 4.7-star rating from the families it has served, the House has become a trusted anchor for parents and siblings navigating some of the most frightening days of their lives.

The House opens its doors every day of the week, from 8:30 AM to 9:00 PM, welcoming families who need a warm, quiet place to regroup. Volunteers, who are at the core of everything here, go out of their way to make each new arrival feel seen and supported. Whether a family stays for a single night or several weeks, the atmosphere is shaped by people who genuinely care.

Family-centered care is not a slogan here. It is the organizing principle behind every program, every shared meal, and every comfort item delivered to a hospital floor. Central New York families facing inpatient or outpatient treatment at Syracuse-area hospitals will find a community ready to stand beside them.

What We Offer

Ronald McDonald House Charities of Central New York provides a full range of services designed to keep families close to their hospitalized children without the financial and logistical burden of navigating a strange city alone.

At the foundation is housing and lodging support, giving families a stable, comfortable place to rest near the hospital. The Meals That Heal program means resident families sit down to home-cooked meals rather than vending-machine dinners. The Hospitality Cart program brings comfort items directly to patients and families inside partner hospitals and clinics, extending the House's care beyond its own walls. Volunteer opportunities allow members of the Central New York community to contribute their time and skills to keep the House running.

For those who want to give back, several giving programs make it easy: Adopt A Room, the Wish List, the House Heroes monthly giving club, and the Red Shoe Society each offer meaningful ways to support families who will walk through these doors next.

Why Choose Us

Rated 4.7 out of 5 stars by nearly 90 families who leaned on us during their hardest moments.
Open 7 days a week, 8:30 AM to 9:00 PM, so no family arrives to a locked door after a long hospital day.
Located minutes from Syracuse-area hospitals, putting parents close to their children when every minute counts.
Dedicated volunteers provide hands-on, personalized support from the moment a family walks in.
Programs extend beyond the House walls, reaching patients and families directly inside partner hospitals.
Multiple giving programs let the broader community invest in families who need help right now.

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What Our Customers Say

Don't just take our word for it - hear from our satisfied customers

Click to Rate & Review This Business ✍️
⭐⭐⭐⭐⭐
a year ago
"Very nice place to rest when your child is in hospital. They even have a nice fireplace. Very friendly volunteers will go out of their way to welcome you and help you with any questions."
— Rick Bruns
3 months ago
"Place has been around forever and your telling me they can't look into someone's past even with a consent. My daughter is in Upstate medical and we reached out to them for housing and had to do a background check which is great but they can't see what's there only a flag which means a past.And since I had a flag I can"t even go there to see my wife. I haven't been in trouble in over 20 years and I work in the line of corrections for New York state . I agree with the background check but why not look into it more to find out details before denying someone. They shoud be able to ask the person to sign a consent for them to do a deep dive and view thier conviction(s). It's BS and unfair to people who have become a good member of society."
— David Bogart
⭐⭐⭐
5 months ago
"We were very thankful for everything they did for us while our daughter was in the nicu for a little over a week. But the other visitors have no respect for anyone. Most of us have babies in the nicu and some of these people were up till 2-4am stomping around and being very loud. Some were playing loud music and seemed to have been partying. It was insane because we were just trying to sleep and we had a 1 year old with us that kept getting woken up from people above us being very loud. These other people didn’t even have kids with them. We would talk to the workers and they would talk to the other people about being loud and it was all adults. How do you have no respect that you’re asked to quiet down and instead you just get louder??"
— Megan Vivlemore
⭐⭐
10 months ago
"Day staff are wonderful! Night staff are rude disrespectful and when making dinner for my kids and I she looked at me with disgust shaking her head. She asked me why I didnt have money to go get dinner. I said because you provide. Night staff lady was extremely rude to my children as well. Also on bed check the one bed had tons of brown stains along the comforter and a blood stain very put off as well as stains on sheets and pillow cases. Very off put."
— Am Cooke
⭐⭐⭐⭐⭐
a year ago
"I cannot say enough how wonderful of an experience we had staying here while our son was in the NICU. The staff was friendly and kind, and all the amenities truly made things so much easier. The support they offer is unbelievable and it feels like home. We did lose our son, but were able to save a baby bird that fell out of its nest outside on the day we were returning home."
— Tiffany M

Frequently Asked Questions

Who is eligible to stay at Ronald McDonald House of Central New York?

The House serves families whose children are receiving inpatient or outpatient treatment at Syracuse-area hospitals and affiliated clinics. If your child is being treated at a local hospital and you need a place to stay nearby, reach out to learn whether your family qualifies.

What are your hours?

The House is open every day of the week, Monday through Sunday, from 8:30 AM to 9:00 PM. We are here seven days a week because medical crises don't follow a Monday-to-Friday schedule.

Where is the House located?

We are located at 1100 E Genesee St, Syracuse, NY 13210, close to Upstate Medical University and other Syracuse-area hospitals, making it easy for families to move between the House and the hospital.

How can I volunteer at Ronald McDonald House?

Volunteer opportunities are available to support house operations and the families staying with us. Visit rmhcny.org to learn about current volunteer needs and how to get involved.

How can I donate or support the House financially?

There are several ways to give: Adopt A Room, the Wish List, the House Heroes monthly giving program, and the Red Shoe Society. Each program allows you to contribute at a level that works for you. Details are available at rmhcny.org.

Does the House provide meals for staying families?

Yes. The Meals That Heal program provides home-cooked meals for families residing at the House, so parents can focus on their child rather than figuring out where dinner is coming from.

What is the Hospitality Cart program?

The Hospitality Cart program brings comfort items to patients and families inside Syracuse-area hospitals and clinics. It is one of the ways the House extends its support beyond its own building and directly into the places where families spend their days.

Hours of Operation

Closed · Opens 8:30 AM
Monday Today 8:30 AM – 9:00 PM
Tuesday 8:30 AM – 9:00 PM
Wednesday 8:30 AM – 9:00 PM
Thursday 8:30 AM – 9:00 PM
Friday 8:30 AM – 9:00 PM
Saturday 8:30 AM – 9:00 PM
Sunday 8:30 AM – 9:00 PM
57° Clear 1100 E Genesee St
Mon 74° 56°
Tue 67° 59°
Wed 78° 57°
Thu 85° 65°
Fri 81° 62°
Sat 77° 62°
Sun 71° 63°

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